Reinstalling the App

Scroll down for Auto Update instructions or click here.

Reinstall Android
To manually install or update the Android app, simply go to the Play Store and search for the app. If an update is available, the download button will say Update instead of Install or Open.

Reinstall iOS
As the iOS app is a Private app, you cannot just search for it on the App Store - the app does not exist for the general public. The user needs to go into their existing purchases on their iPhone and the private app will appear in the list for re downloading or updating. See the instructions below...

My Purchases

Once in the My Purchases area, scroll down through the list of available apps and then select the Download or Update option on the right.

Auto Updates iOS

1. Go to Settings.
2. Tap App Store.
3. Turn on or turn off App Updates.

Auto Updates Android

Open the Google Play Store app.
At the top right, tap the profile icon.
Tap Settings and then Network Preferences and then Auto-update apps.
Select an option:
Over any network to update apps using either Wi-Fi or mobile data.
Over Wi-Fi only to update apps only when connected to Wi-Fi.

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